Customer: joint project of the European Union and the United Nations Development Program “Consumer Community and Public Associations”
Deadline: March 2007 – April 2007
Scientific adviser of the topic: Lysenko OM – Ph.D., Ph.D.
Responsible performers: Khodorivska NV – Ph.D., Ph.D.
The main purpose of the R & D was to create a set of indicators for monitoring services focused on protecting the interests and rights of consumers.
The main results of research: A set of monitoring indicators has been created, which reflect the Ukrainian situation with the provision of services focused on the protection of interests and consumers.
Data collection tools have been prepared A data collection procedure has been developed (with a brief description of the sources).